Subscription Transparency

At Trakkira, operated by Velox Technologies, we believe in transparent, straightforward subscription management. This policy outlines how subscription cancellations, renewals, and refunds are handled for Trakkira Pro.

1. Nature of the Pro Subscription

Trakkira Pro is a software-as-a-service (SaaS) subscription providing immediate access to advanced career intelligence, including the ATS Resume Builder, Job-Specific Resume Match scoring, and recruitment funnel analytics:

Monthly Plan: Billed at ₹399 per month, billed monthly.
Annual Plan: Billed at ₹3,499 per year, billed annually (save 27%).

All recurring transactions are processed securely through our third-party payment processor.

2. How Cancellation Works

You may cancel your Trakkira Pro subscription at any time without penalty:

Self-Service Cancellation: You can cancel directly from your Trakkira account by visiting Settings → Billing & Subscription → Cancel Subscription.
When Cancellation Takes Effect: Cancellation stops future automatic renewal charges immediately. Your subscription does not terminate abruptly on the day of cancellation; rather, you retain full access to all Pro features until the final date of your paid billing cycle.
Post-Cancellation State: After your billing period concludes, your account seamlessly transitions to the Free tier. Your existing data is generally preserved, although access to features or resources exceeding Free-tier limits may be restricted until you upgrade or otherwise reduce your usage.

3. Refund Policy Terms

Refunds may be considered in the following circumstances:

Duplicate or Erroneous Charges: If you are charged more than once for the same subscription transaction or experience an incorrect billing charge, we will review the transaction and, where verified, issue an appropriate refund.
Technical Defect / Non-Delivery: If a persistent technical issue caused by Trakkira prevents you from accessing the paid Pro functionality you purchased and the issue cannot be reasonably resolved, we may provide an appropriate full or partial refund depending on the circumstances.
Voluntary Cancellation: Cancelling a Pro subscription does not automatically entitle you to a refund for the unused portion of the current prepaid billing period. Your Pro access remains available through the end of the paid billing period.
Statutory Consumer Rights: Nothing in this policy is intended to limit or exclude any statutory consumer rights that cannot be waived under applicable law.

4. Failed Payments & Grace Period

If a recurring payment fails, Razorpay may retry the payment according to its applicable payment and subscription processes. Trakkira may temporarily maintain Pro access while the payment issue is being resolved. If payment remains unsuccessful and the subscription becomes inactive, Pro access will end and the account will transition to the Free tier.

5. How to Submit a Refund Request

To submit a billing inquiry or refund request, please email our support desk at info@veloxmobility.in with the subject line “Billing / Refund Request”, including:

Your registered Trakkira account email address.
The date and amount of the transaction.
The Razorpay payment ID or invoice number (if available).
A brief description of your request.

Refund requests are generally reviewed within 2–3 business days after we receive the required information. We may request additional information where necessary to verify the transaction or circumstances.

Once a refund is approved, the amount will generally be credited to the original payment method within 5–7 business days, depending on the payment processor, relevant bank, or payment network.

6. Merchant Contact Details

Merchant / Entity Name: Velox Technologies

Support Email: info@veloxmobility.in